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Home Sections Humor & Satire Call center, may I help you?
Call center, may I help you? PDF Print E-mail
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Sections - Humor & Satire
Written by Anonymous   
Saturday, 13 October 2007 05:34
Actual call center conversations!

Customer: "I've been calling 700-1000 for two days and can't get through; can you help?"
Operator: "Where did you get that number, sir?"
Customer: "It's on the door of your business."
Operator: "Sir, those are the hours that we are open."

Samsung Electronics
Caller:          "Can you give me the telephone number for Jack?"
Operator:     "I'm sorry, sir, I don't understand who you are talking about."
Caller:          "On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?"
Operator:     "I think it means the telephone plug on the wall."
RAC Motoring Services
Caller:          "Does your European Breakdown Policy cover me when I am traveling in Australia ?"
Operator:     "Does the product name give you a clue?"
Caller (inquiring about legal requirements while traveling in Europe )
"If I register my car in France, and I take it to England, do I have to change the steering wheel to the other side of the car?"
Directory Inquiries
Caller:  "I'd like the number of the Argo Fish Bar, please"
Operator: "I'm sorry, there's no listing. Are you sure that the spelling is correct?"
Caller: "Well, it used to be called the Bargo Fish Bar but the 'B' fell off the sign."
Then there was the caller who asked for a knitwear company in Woven.
Operator:        "Woven? Are you sure?"
Caller:             "Yes. That's what it says on the label -- Woven in Scotland ."
On another occasion, a man making heavy breathing sounds from a phone box told a worried operator:
"I haven't got a pen, so I'm steaming up the window to write the number on."
Tech Support:       "I need you to right-click on the Open Desktop."
Customer:             "OK."
Tech Support:      "Did you get a pop-up menu?"
Customer:             "No."
Tech Support:      "OK. Right-Click again. Do you see a pop-up menu?"
Customer:             "No."
Tech Support:      "OK, sir. Can you tell me what you have done up until this point?"
Customer:            "Sure. You told me to write 'click' and I wrote 'click'."
Tech Support:          "OK. At the bottom left hand side of your screen, can you see the 'OK' button displayed?"
Customer:                 "Wow! How can you see my screen from there?"
Caller:  "I deleted a file from my PC last week and I just realized that I need it.
So, if I turn my system clock back two weeks will I get my file back again?"
This is  a true story from the WordPerfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the WordPerfect organization for "Termination without Cause."

Actual dialogue of a former WordPerfect Customer Support employee.
(Now I  know why they record these conversations!):

Operator:         "Ridge Hall, computer assistance; may I help you?"
Caller:              "Yes, well, I'm having trouble with WordPerfect."
Operator:         "What sort of trouble??"
Caller:              "Well, I was just typing along, and all of a sudden the words went away."
Operator:         "Went away?"
Caller:              "They disappeared"
Operator:         "Hmm. So what does your screen look like now?"
Caller:              "Nothing."
Operator:         "Nothing??"
Caller:              "It's blank; it won't accept anything when I type."
Operator:         "Are you still in WordPerfect, or did you get out??"
Caller:              "How do I tell?"
Operator:         "Can you see the 'C: prompt' on the screen??"
Caller:              "What's a sea-prompt?"
Operator:         "Never mind, can you move your cursor around the screen?"
Caller:              "There isn't any cursor; I told you, it won't accept anything I type."
Operator:         "Does your monitor have a power indicator??"
Caller:              "What's a monitor?"
Operator:         "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you w hen it s on ? ?
Caller:               "I don't know."
Operator:          "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??"
Caller:              "Yes, I think so."
Operator:         "Great. Follow the cord to the plug, and tell me if it's plugged into the wall.
Caller:              "Yes, it is."
Operator:         "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one??"
Caller:               "No."
Operator:          "Well, there are. I need you to look back there again and find the other cable."
Caller:               "Okay, here it is."
Operator:           "Follow it for me, and tell me if it's plugged securely into the back of your computer."
Caller:               "I can't reach."
Operator:          "OK. Well, can you see if it is??"
Caller:               "No."
Operator:          "Even if you maybe put your knee on something and lean way over??"
Caller:               "Well, it's not because I don't have the right angle -- it's because it's dark."
Operator:          "Dark??"
Caller:               "Yes - the office light is off, and the only light I have is coming in from the window."
Operator:           "Well, turn on the office light then."
Caller:               "I can't."
Operator:          "No? Why not??"
Caller:               "Because there's a power failure."
Operator:           "A power .... A power failure? Aha. Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff that your computer came in??"
Caller:               "Well, yes, I keep them in the closet."
Operator:           "Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."
Caller:                "Really? Is it that bad?"
Operator:           "Yes, I'm afraid it is."
Caller:                "Well, all right then, I suppose. What do I tell them??"
Operator:           "Tell them you're too stupid to own a computer!!!"

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Last Updated on Sunday, 14 October 2007 11:31
 

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